Contractor AI Agent Ops Specialist
Jobs For Humanity is hiring a remote Contractor AI Agent Ops Specialist. The career level for this job opening is Experienced and is accepting New York, NY based applicants remotely. Read complete job description before applying.
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Join a fast-paced, innovative team and help shape the future of AI-powered customer support. In this role, you will work on optimizing and maintaining AI tools such as chatbots, voice bots, and agent-assist technologies to improve customer experience.
Job Responsibilities:
- Maintain and enhance AI agent workflows to improve accuracy, containment, and customer satisfaction.
- Investigate, test, and update AI experiences using platform data and tools.
- Collaborate with content, operations, and engineering teams for timely updates.
- Partner with QA to identify trends and prioritize optimizations.
- Troubleshoot system errors or broken intents and coordinate fixes with vendor and engineering teams.
Job Skills/Requirements:
- 2–3 years of experience in customer service operations, AI-driven support, or support content strategy.
- Knowledge of trending AI technologies and their applications in customer service.
- Strong analytical skills with the ability to turn data into actionable recommendations.
- Excellent communication skills and ability to work across cross-functional teams.
- Self-starter comfortable in a fast-paced, evolving environment.
Remote role with minimal travel. Contract position with potential for extension or full-time conversion. Opportunity to work with innovative AI technologies and contribute to high-impact projects.
Schedule: Monday–Friday, 8:30 AM – 4:30 PM ET