Full-Time Applied AI Operations Lead

We're hiring an Applied AI Operations Lead to drive successful deployment, adoption, and governance of AI agents across our customer base.

You'll partner directly with customers to deploy and manage AI agents, ensuring they deliver measurable value in real-world healthcare settings. This means working closely with stakeholders to understand their unique workflows, configure agents for optimal performance, and operate robust governance frameworks that build trust in AI-powered automation.

What You'll Do:

• Customer Deployment & Implementation: Partner with healthcare organizations to deploy and configure AI agents for clinical documentation, scheduling, billing, communications, and workflow automation.
• Governance & Trust Building: Maintain AI governance frameworks that ensure safe, reliable agent operations in production healthcare environments.
• Technical Excellence & Innovation: Work hands-on with foundation model APIs and the Canvas SDK to troubleshoot and optimize agent behavior.
• Strategic Customer Partnership: Serve as the trusted AI advisor for Canvas customers, helping them navigate the transformation to AI-powered healthcare operations.

Qualifications:

• 5+ years in technical customer-facing roles.
• Demonstrated experience deploying and managing LLM-based applications.
• Healthcare technology experience required.

Skills & Capabilities:

• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving abilities.

What Success Looks Like at 90 Days:

You've successfully deployed AI agents with at least 3 Canvas customers, demonstrating measurable improvements in efficiency and user satisfaction.

What is the last date for applying to the job?

Which countries are accepted for this remote job?