Contractor Associate - Operations

MAJOR RESPONSIBILITIES

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Documents patient requests in the Client Tool to route to appropriate clinic resources when needed.
• Transfers calls to clinic areas when needed.
• Transfers or re-directs calls to Directs calls to appropriate area for services not provided in Centralized Scheduling.
• Acting as the first point of contact for our system, the associate will partner with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
• Ensure that the patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed

Education/Experience:

• Graduation from a senior high school or GED equivalent.
• Prior experience in a call center or in the dental field is advantageous but not required.

Technical Skills:

Computer skills:

• Microsoft Office and Edge

Skills and Attributes:

• Spanish speaker
• Basic English (A1-A2)
• Compassion and high-level of service for our patients
• Possess good telephone etiquette, customer service and in particular focus on salesmanship skills.
• Detailed oriented
• Keen aptitude and adaptability to change
• Ability to work in a fast-paced environment
• Excellent communication and organizational skills

Physical Requirements:

• The nature of work requires the ability to:
• Operate a computer, keyboard, and standard office equipment.

This position is ideal for individuals who thrive in a nightshift work environment and are committed to delivering high-quality work during overnight hours.

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