Contractor AT&T Tech Stack Expert with BSSe Experience

• Experience in AT&T tech stack with preferred BSSe stack experience.
• Experienced in defect Analysis, Triaging and Troubleshoot customer focused issues and exceptions.
• Strong Defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle.
• Work with tools such as Dynatrace, ELK, anypoint and other monitoring tools for capturing event data and package the issues for quicker resolutions.
• Ability to work with various ticket management systems such as iTrack, AOTS, JIRA, Sharepoint.
• Strong understanding of defect life cycle and end to end defect management process.
• Ability to work with end user and translate user challenges into technical terminology.
• Ability to work with multiple application teams for end to end defect resolution.
• Prior experience in AT&T is preferred.
• Strong communication and presenting skills.

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