Temporary Benefit Customer Service Representative

As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process. We provide superior customer service in a work from home environment (following the initial training and onboarding period).

Benefits: You are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.
Pay: Start at $18.00/hr during our paid training program (approximately 1 month). After successful completion of your onboarding training, your pay rate will increase to $18.75/hr.
During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

Key Responsibilities:

• Quickly build rapport and respond to plan participants in a compassionate manner.
• Customize customer service approach to meet all types of communication styles and personalities.
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws.
• Translate health and welfare and pension terms into simple explanations.
• Read and understand client’s plan documents and online knowledgebase tools.
• Maintain and document complete and accurate call and case notes.
• Communicate and collaborate with colleagues, supervisors and other staff.

The Requirements:

• Excellent ability to communicate effectively using the English language.
• Ability to quickly assess member concerns and formulate a response/resolution.
• Ability to work in a structured environment.
• High level attention to detail, multi-tasking, and ability to organize work.
• Experience using Microsoft Office.
• Ability to work autonomously in a self-paced, self-motivated team environment.
• Ability to type 30 words a minute.
• High School degree required.

The following are a plus:

• Associate or Bachelor’s degree.
• Working knowledge of health and welfare and/or defined benefit pension plans.
• Experience working in a call center environment.
• Ability to read, write and speak Spanish.

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