Contractor Business Analyst - ITSM / ServiceNow

The role of the Business Analyst in the Innovative Medicine R&D ITSM Tool involves translating the needs of the clinical systems, specifically those used in the setup and management of clinical trials, into user requirements. The objective is to gain an understanding of the unique requirements and provide clear criteria to the platform technical team for solution development. Solutions apply to ServiceNow ITSM Modules, ensuring that the developed solutions align seamlessly with the specific demands of pharmaceutical research and global development initiatives.

Education & Experience:
• Bachelors’ degree (University degree) or equivalent education/relevant experience required
• Experience in Stakeholder Analysis, Requirement engineering or process modeling is required.
• Experience working with ServiceNow Technologies
• Knowledge of ITSM principles
• Demonstrated knowledge of clinical development processes
• Good knowledge of Quality Assurance, Quality Control, and Compliance is required
• Proficiency in computer applications such as the MS Office suite is required
• Experience in working in a global environment is required
• Strong written and verbal English communication skills are required
• Ability to operate with a minimum of supervision
• Experience working in a global R&D environment is preferred

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