Part-Time Call Center Agent

We are looking for a customer-oriented service representative. A CSR will act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently.

Ideal CSRs are passionate about helping customers. They are patient, empathetic, and communicative. They enjoy talking to people.

Responsibilities include:

1. Managing large amounts of incoming calls
2. Generating sales leads
3. Identifying and assessing customer needs to achieve satisfaction
4. Building sustainable relationships and trust with customers through open communication
5. Providing accurate information using proper methods/tools
6. Meeting sales and call handling quotas
7. Handling customer complaints and providing solutions within time limits; following up for resolution
8. Keeping records of customer interactions, processing accounts, and filing documents
9. Following communication procedures, guidelines, and policies
10. Taking the extra mile to engage customers

Required skills include:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Strong communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills
• Multilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Qualifications:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding specific states)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development
• Advancement opportunities
• Confidentiality according to EEO guidelines

What is the last date for applying to the job?

Which countries are accepted for this remote job?