Part-Time Call Center Agent

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve emerging problems accurately and efficiently.

Essential Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs
• Build strong customer relationships
• Provide accurate information using proper methods/tools
• Meet sales targets and call handling quotas
• Handle customer complaints and provide solutions/alternatives
• Keep records of customer interactions and process accounts
• Follow communication procedures and policies
• Go the extra mile to engage customers

Qualifications:

• Excellent customer service skills
• Strong communication skills
• Good phone etiquette
• Experience with CRM systems
• Customer orientation
• Ability to adapt to different personalities
• Proficient in English
• Data entry skills
• Computer skills
• Analytical skills
• Multilingual skills (a plus)
• Sales experience (preferred)
• Spanish proficiency (advantageous)
• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

All information will be kept confidential according to EEO guidelines.

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