Contractor Call Center Agent

Description:

• Handle inbound calls - provide support to people looking for assistance or more information regarding California State Parks
• Must have ability to navigate through multiple systems and utilize resources to solve issues.
• Subject matter of calls could be: how to change a reservation, day-use camping permits, parking citation information, reserving a campsite or day passes, permits for events or photography, etc.

Skills & Qualifications:

• Minimum 1 year of RECENT call center experience (within the last 6 months)
• Ability to work remotely in a distraction-free environment
• Flexibility for any schedule between 9am-9pm Central Time Mon-Sun (will have set 40 hour work week)
• Technical aptitude to navigate through multiple systems and screens

Schedule: Must be available for any 8 hour shift between 9am-9pm Mon-Sun (will have consecutive days off)
Contract Duration: Long term project until December 2025
Equipment will be provided. Must have reliable internet with minimum 20 Mbps download and 10 Mbps upload speeds.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)