Part-Time Call Center Representative

We are seeking a customer-oriented service representative. A CSR will act as a liaison, providing product/service information and resolving customer issues efficiently.

Ideal candidates are enthusiastic about helping customers, patient, empathetic, and excellent communicators.

Responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying and assessing customer needs
• Building customer relationships
• Providing accurate information
• Meeting sales and call handling targets
• Handling complaints and providing solutions
• Documenting customer interactions
• Following communication procedures
• Going the extra mile to engage customers

Skills Required:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability to different customer types
• Strong time management and multi-tasking skills
• Proficiency in English
• Data entry skills
• Computer skills
• Outbound calling experience (preferred)
• Spanish language proficiency (advantageous)

Other Requirements:

• 18 years or older
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding specific states)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

Confidentiality: All information is confidential as per EEO guidelines.

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