Part-Time Call Center Representative

Customer-oriented service representative needed.

A customer service representative will act as a liaison, providing product/service information and resolving customer issues efficiently. Excellent communication, empathy, and patience are essential.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Assess customer needs to achieve satisfaction
• Build relationships with customers
• Provide accurate information using proper methods/tools
• Meet sales targets and call handling quotas
• Handle complaints and provide solutions/alternatives
• Follow up to ensure resolutions
• Maintain customer interaction records
• Process customer accounts and file documents
• Adhere to communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Skills and Qualifications:

• Strong customer service abilities
• Experience meeting or exceeding quotas
• Excellent phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability and composure dealing with diverse personalities
• Multitasking and time management skills
• Proficient in English
• Strong data entry skills
• Computer skills and experience with outbound calling
• Analytical skills
• Multilingual skills a plus
• Sales and upselling experience preferred
• Spanish proficiency is advantageous
• Minimum age of 18
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development opportunities
• Advancement opportunities
• Confidentiality according to EEO guidelines

What is the last date for applying to the job?

Which countries are accepted for this remote job?