Part-Time Call Center Specialist

We are looking for a customer-oriented service representative. A CSR will act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently. Excellent customer service skills and a passion for helping customers are essential.

Responsibilities include:

• Managing large amounts of incoming calls
• Generating sales leads
• Identifying and assessing customer needs to achieve satisfaction
• Building sustainable relationships with customers
• Providing accurate information using proper methods/tools
• Meeting sales and call handling quotas
• Handling customer complaints and providing solutions
• Keeping records of customer interactions
• Following communication procedures and policies
• Engaging customers proactively

Skills Required:

• Excellent customer service abilities
• Good phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation
• Ability to multi-task and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Analytical skills

Additional Skills (Preferred)

• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (a plus)
• Spanish language proficiency (a plus)

Qualifications:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US Resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI)

Benefits

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

All information will be kept confidential according to EEO guidelines.

What is the last date for applying to the job?

Which countries are accepted for this remote job?