Part-Time Call Center Specialist

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve customer issues accurately and efficiently.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build relationships and trust with customers
• Provide accurate information using proper methods/tools
• Meet sales targets and call handling quotas
• Handle customer complaints and provide solutions
• Keep records of customer interactions and process accounts
• Follow communication procedures and policies
• Engage customers beyond expectations

Skills/Qualifications

• Excellent customer service abilities
• Track record of exceeding quotas
• Good phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Strong communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Outbound calling experience is a plus
• Multilingual or bilingual proficiency is a plus
• Analytical skills

Additional Information

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI)
• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

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