Part-Time Call Center Specialist

We are looking for a customer-oriented service representative. A Customer Service Representative (CSR) will act as a liaison, providing product/service information and resolving customer issues accurately and efficiently. Excellent communication, empathy, and patience are key.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs
• Build customer relationships
• Provide accurate information
• Meet sales and call handling quotas
• Handle customer complaints and find solutions
• Maintain records of customer interactions
• Follow communication procedures
• Go the extra mile for customers

Skills and Qualifications:

• Excellent customer service skills
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Strong data entry skills
• Computer skills
• Ability to multitask and prioritize
• Proficient in English
• Ability to adapt to different customer types
• Multilingual proficiency a plus (e.g., Spanish)
• Sales and upselling experience preferred

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding certain states)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development
• Advancement opportunities

All information will be kept confidential according to EEO guidelines.

What is the last date for applying to the job?

Which countries are accepted for this remote job?