Full-Time Client Engagement Manager

This opportunity is within the EVERSANA Deployment Solutions business unit, partnering with top tier pharmaceutical, medical device, and biotechnology companies to provide industry solutions.

Essential Duties and Responsibilities

• Develop a systematic approach to analyze business opportunities, remove organizational barriers, and identify appropriate SMEs for operational design and execution.
• Collaborate with Business Development to capture project requirements, scope, and success metrics.
• Document all business opportunities in Salesforce post-win.
• Mobilize cross-functional teams (CRM, Incentive Compensation, Data, Reporting, etc.) to establish and document project strategy, schedule, costs, budget, and resource needs.
• Establish execution plans with SMEs, weighing trade-offs.
• Track project activities, risks, issues, ensuring progress aligns with schedule and customer requirements.
• Collaborate with Business Development and SMEs to resolve issues, escalating them to management when needed.
• Address people and team dynamics to optimize operational team performance.
• Coordinate with other program managers on interdependent projects.
• Conduct timely status and project reviews.
• Provide SOW Operational Services details to GDM for each opportunity.
• Complete other duties as assigned.

Expectations

• Travel: Up to 20% for team and client meetings.
• Hours: Monday to Friday, 40 hours per week. Overtime and/or weekend/evening hours may be required.

Minimum Knowledge, Skills, and Abilities

• Bachelor's degree or 5+ years of equivalent/relevant professional experience
• 3+ years of experience in client services, operational management, or account manager role
• Strong initiative, integrity, and a results-oriented mindset
• Mutual respect, adaptability, organizational skills, and decision-making abilities
• Results-focus, accountability, attention to detail, and customer focus.

Preferred Qualifications

• 3+ years of Life Sciences Industry experience in field sales administration/operations
• Understanding of Life Sciences commercial operations (Field Sales, Medical Affairs, Market Access, Clinical Educators, Engagement Center programs)
• Familiarity with Salesforce.com, CRM, Reporting/Analytics, Targeting/Alignments, Incentive Compensation, and Data Management
• Strong oral/written presentation and interpersonal skills
• Strong organizational and multitasking skills
• Proficiency in Microsoft Office applications
• Project management skills
• Analytical skills

Compensation

The anticipated base salary range is $84,000 - $100,000 (US).

What is the last date for applying to the job?

Which countries are accepted for this remote job?