Contractor Cloud Support Engineer
WALT Labs is hiring a remote Contractor Cloud Support Engineer. The career level for this job opening is Experienced and is accepting Australia, Japan, Indonesia based applicants remotely. Read complete job description before applying.
WALT Labs
Job Title
Cloud Support Engineer
Posted
Career Level
Contractor
Career Level
Experienced
Locations Accepted
Australia, Japan, Indonesia
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Job Details
WALT Labs is seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.
This role provides weekend coverage from Friday to Monday, 8 AM to 5 PM GMT+10, with flexibility for ad-hoc work within the same timezone to cover team absences.
Role responsibilities
- Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
- Provide support for Google Workspace
- Manage and respond to cloud incidents using incident.io, ensuring timely resolution.
- Use JIRA to log, track, and prioritize support tickets and workflow tasks.
- Monitor and maintain cloud infrastructure for performance, reliability, and security.
- Collaborate with teams to identify and implement solutions to technical challenges.
- Assist in deploying, configuring, and optimizing GCP resources.
- Create and maintain documentation for troubleshooting processes and best practices.
- Proactively identify opportunities to improve cloud environments and support processes.
- Support clients and stakeholders by providing clear communication and updates during incident resolution.
- Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.
Qualifications:
- Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
- Understanding of Google Workspace (admin experience a plus)
- Familiarity with incident.io for incident tracking and management (of equivalent)
- Proficiency in using JIRA for task management and support workflows.
- Strong experience working with observability tools (Grafana)
- Strong troubleshooting and problem-solving skills in cloud environments.
- Understanding of cloud security and performance optimization best practices.
- Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus.
- Excellent communication and customer service skills.
- Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
- Ability to work under pressure and prioritize tasks effectively.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Cloud Support Engineer at WALT Labs is
11th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Australia, Japan, Indonesia
] applicants. .