Full-Time Content Processing Specialist (Content Moderator)

Summary of the Position

As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Use our online platform to monitor content
• Maintain constant communication with your shift manager to resolve any issues or questions
• Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
• Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly 
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Work with various brands from different industries to detect, review and monitor all kinds of content

Here’s What You Will Need:

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc) 
• A good working home environment with a stable internet connection
• Must have experience in content moderation, customer service (non-voice), or social media/community management
• Any form of experience in social media and marketing is a plus!
• The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
• Excellent communication skills in English, both written and oral. Additional languages are a PLUS!