Contractor Contract UX Researcher
RR Donnelley is hiring a remote Contractor Contract UX Researcher. The career level for this job opening is Experienced and is accepting Cleveland, OH based applicants remotely. Read complete job description before applying.
RR Donnelley
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Contract UX Researcher
This Contract position may require up to 25% travel.
Position Summary
The UX Researcher in the RRD Research Department will conduct User Research and Market Research studies utilizing a variety of methodologies, for a variety of clients.
Responsibilities
- Lead all aspects of research studies, such as usability testing, iterative testing, workflow research, persona research, IDIs, CJM, JTBD, ethnography, in-store research, survey research and more
- Exceed client expectations by delivering high quality deliverables on time and on budget
- Contribute to department innovation and growth
Requirements
- 5+ years of leading and delivering client-side or agency research engagements
- Extensive knowledge of research, UX and CX methodologies and approaches
- Advanced ability to interface directly with clients and present research results
- Advanced-level client-interaction, facilitation and reporting skills
- Prior experience with eye tracking or other neuroscience techniques a plus
- Prior experience with in-store research, ethnography, in-lab research, marketing/communications research (direct mail, email, billboard, etc.), competitor and quantitative research a plus
- Bachelor’s degree in the area of Market Research, User Research, User Experience, HCI, Psychology, or similar; Master’s degree preferred
- Passion and dedication to building better customer experiences
- Fit the team culture: honest; kind; hard working; team-focused; accountable
Rate of Pay: $50-$80/hour
Equal Opportunity Employer