Contractor Copy Editor

As a copy editor, your purpose is to support our customers’ success by ensuring our support content is clear, consistent, and effective. You’ll collaborate with subject matter experts to improve the quality, tone, and usability of knowledge articles and Community content. Your work helps us deliver a seamless, trustworthy content experience that empowers customers to solve problems with our self-service resources.

What You Get to Do in This Role:

• Copyedit and optimize knowledge articles and Community content for grammar, clarity, readability, accessibility, and SEO
• Maintain consistency with internal style guides, brand guidelines, and accessibility best practices
• Collaborate with content strategists, writers, technical support teams, and product experts
• Help refine and evolve our editorial style guide based on real-world usage and feedback
• Review metadata, tagging, and categorization to support content findability
• Contribute to quality review processes, editorial QA, and content improvement initiatives
• Use content analytics and user feedback to inform editorial decisions and continuously improve content
• Copyedit customer-facing support articles for grammar, clarity, punctuation, and adherence to style guidelines
• Flag unclear content or missing information and work with writers or SMEs to resolve issues
• Help maintain and follow editorial checklists and templates
• Participate in team reviews and content quality initiatives
• Track editing tasks and turnaround times using content tools or dashboards

Qualifications:

• 5–7 years of professional copyediting experience, preferably with technical or support content
• Proficiency in AP, Chicago or Microsoft writing style guides
• Strong understanding of plain language principles and UX writing best practices
• Familiarity with editing in a content management system (CMS)
• Experience applying editorial style guides and working with editorial checklists
• Ability to give and receive feedback in a constructive, collaborative way
• Basic understanding of accessibility, SEO, and inclusive language best practices
• Excellent attention to detail

Bonus Points:

• Experience with enterprise SaaS, IT, knowledge, or technical documentation
• Familiarity with ServiceNow, Salesforce, or other support content platforms
• Proficiency in content metrics, taxonomy, or metadata optimization
• Basic understanding of SEO or content lifecycle workflows

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