Contractor Customer Centre Representative
Zone IT Solutions is hiring a remote Contractor Customer Centre Representative. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Zone IT Solutions
Job Title
Customer Centre Representative
Posted
Career Level
Contractor
Career Level
Entry Level
Locations Accepted
USA
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Job Details
We are looking for a number of Customer Centre Representatives to work for an industry leader in the BPO space and helping their clients.
Responsibilities:
- Manage customer accounts for their end-to-end service activation.
- Informing customers about the process scheduling of appointments and service activation
- Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
- Engage customers by utilizing effective questioning techniques to identify issues
- Time management and the ability to prioritize workloads to meet targets
- Meet all productivity and quality performance measures related to the role
Requirements:
- Proven experience working in a fast-paced call center or customer service environments
- Customer-centric and should be committed to improving customer experience.
- Possess effective problem-solving skills and have the ability to deliver timely resolution.
- Ability to work under pressure and handle difficult customers.
- Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business.
- Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role
- Excellent listening skills, being able to listen effectively and understand customers’ issues.
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Customer Centre Representative at Zone IT Solutions is
17th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .