Contractor Customer Experience Analyst
Jobs For Humanity is hiring a remote Contractor Customer Experience Analyst. The career level for this job opening is Experienced and is accepting New York, New York based applicants remotely. Read complete job description before applying.
Jobs For Humanity
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
Customer Experience Analyst - This is a contract position.
This is a remote role with a preference for candidates located in the (PST) zone.Join a forward-thinking global team driving customer satisfaction and loyalty through data insights and customer-centric strategies.
In this role, you’ll analyze customer feedback and support interactions to identify key experience drivers and opportunities for improvement. Use your data storytelling skills to impact real-time business decisions, influence change, and enhance customer support operations.
- Identify experience gaps and improvement opportunities using data from customer feedback and tickets
- Collaborate with support program managers to report on performance and recommend enhancements
- Monitor customer sentiment to uncover trends and actionable insights
- Merge feedback data with other operational sources for a complete customer journey view
- Deliver insights to stakeholders through engaging reports and dashboards