Temporary Customer Service Agent

Koala Health is hiring a remote Temporary Customer Service Agent. The career level for this job opening is Expert and is accepting Worldwide based applicants remotely. Read complete job description before applying.

Koala Health

Job Title

Customer Service Agent

Posted

Career Level

Temporary

Career Level

Expert

Locations Accepted

Worldwide

Job Details

In this role you will manage customer queries and interactions. You will also be asked to process and modify orders and escalate customer feedback across a number of communication channels. To do well in this role you need the ability to create a delightful experience for customers and remain cordial when customers are frustrated. Your expertise and experience will assist in shaping the best practices that drive world class customer experience.\n

CORE RESPONSIBILITIES:

  • Assist customers over the phone, email, and chat with product and service questions.
  • Manage both inbound and outbound calls
  • Proactively identify solutions to questions you anticipate our pet owners have in each interaction
  • Take a hands-on approach to resolving every issue, owning it from start to finish
  • Provide a best-in-class service experience for our customers while working in a fast-paced environment
  • Provide our customers with technical support when navigating our website
  • Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

BASIC QUALIFICATIONS:

  • High school diploma or equivalent
  • 6+ months of professional experience working with computer and web based tools
  • 1+ years of customer service experience or Veterinary care experience
  • Ability to work 7am - 3pm MT, Monday - Friday
  • Comfortable with virtual environments, including phone contact with customers for the duration of your shift
  • Excellent communication skills (spoken and written)


VIRTUAL REQUIREMENTS:

  • Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
  • Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours

PREFERRED QUALIFICATIONS

  • 2+ year of relevant phone or email customer service experience
  • Experience working virtually
  • Experience working in Veterinary/Pet care
  • Demonstrated ability to work as a team member
  • Animal lover - Not required, but definitely a plus

FAQs

What is the last date for applying to the job?

The deadline to apply for Temporary Customer Service Agent at Koala Health is 23rd of December 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Worldwide ] applicants. .

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