Temporary Customer Service Agent
Koala Health is hiring a remote Temporary Customer Service Agent. The career level for this job opening is Expert and is accepting Worldwide based applicants remotely. Read complete job description before applying.
Koala Health
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Job Details
In this role you will manage customer queries and interactions. You will also be asked to process and modify orders and escalate customer feedback across a number of communication channels. To do well in this role you need the ability to create a delightful experience for customers and remain cordial when customers are frustrated. Your expertise and experience will assist in shaping the best practices that drive world class customer experience.\n
CORE RESPONSIBILITIES:
- Assist customers over the phone, email, and chat with product and service questions.
- Manage both inbound and outbound calls
- Proactively identify solutions to questions you anticipate our pet owners have in each interaction
- Take a hands-on approach to resolving every issue, owning it from start to finish
- Provide a best-in-class service experience for our customers while working in a fast-paced environment
- Provide our customers with technical support when navigating our website
- Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
BASIC QUALIFICATIONS:
- High school diploma or equivalent
- 6+ months of professional experience working with computer and web based tools
- 1+ years of customer service experience or Veterinary care experience
- Ability to work 7am - 3pm MT, Monday - Friday
- Comfortable with virtual environments, including phone contact with customers for the duration of your shift
- Excellent communication skills (spoken and written)
VIRTUAL REQUIREMENTS:
- Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
- Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours
PREFERRED QUALIFICATIONS
- 2+ year of relevant phone or email customer service experience
- Experience working virtually
- Experience working in Veterinary/Pet care
- Demonstrated ability to work as a team member
- Animal lover - Not required, but definitely a plus