Contractor Customer Success Engineer

Workana is the largest remote work platform for talents in Latin America. Our new segment Workana Premium focuses on matching the most exceptional professionals with leading and innovative companies around the globe.

Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

We are looking for a Customer Success Engineer to join the team of a USA client: "We create secure software supply chains that actually make developers more productive."

Role Overview:

As a Customer Success Engineer, you are not only our customers' technical champion, but also an experienced software engineer adept at navigating the complexities of programming and DevOps ecosystems.

1. Design and implement efficient code checking and dependency checking mechanisms using Maven and Gradle.
2. Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge during the pre-sales and post-sales stages, especially when facing complex technical challenges. Customize our security solutions to suit customers' sophisticated environments. Occasionally develop tailored solutions to meet unique needs, leveraging your strong software engineering experience.
3. Act promptly when technical issues arise, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers' success.
4. Build lasting relationships with a broad spectrum of customers, from agile startups to global enterprises.
5. Collaborate closely with our engineering teams, translating customer feedback and problem-solving insights into tangible product improvements.
6. Promote the adoption of robust security practices by empowering developers to write secure code efficiently through your support and guidance.
7. Lead and manage technical integration projects, making strategic decisions and providing technical guidance internally and externally.

Requirements:

• Solid experience in software engineering, with 6 to 10 years of in-depth knowledge of programming languages (Preferably Python), application security and DevOps practices.
• Proven experience developing customized technical solutions and active involvement in client-facing roles, with proven ability to handle project-based work effectively.
• A passionate advocate for customer success, focused on building secure and scalable solutions from the ground up.
• Exceptional communication skills, able to break down complex technical topics into clear, understandable terms for diverse audiences.
• Proactive and anticipatory approach to problem solving, with the ability to anticipate customer needs and create strategic solutions that align with their overall objectives.
• Fluency in English at Upper Intermediate level is required.

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