Full-Time Customer Success Manager

ShiftCare is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

This job was posted 4 months ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

ShiftCare

Job Title

Customer Success Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

USA

Job Details

Who is ShiftCare?ShiftCare is a fast-growing SaaS scale-up. Its innovative software helps Australian, American & Canadian disability support providers, in-home aged carers, and allied health professionals streamline their work by creating efficiencies in rostering, client management, and billing, enabling business growth.

We are seeking a motivated and experienced Customer Success Manager to champion our team's daily excellence. The ideal candidate will engage and manage customer relationships, ensuring product/service satisfaction, and driving retention/expansion.

Responsibilities:

  1. Develop deep product understanding and support customer utilization.
  2. Build and maintain strong customer relationships, handling inquiries and issues.
  3. Act as a key technical and support escalation point.
  4. Own the customer onboarding process, ensuring seamless onboarding experiences.
  5. Monitor customer health/engagement metrics, and improve retention.
  6. Drive product adoption through guidance, training, and best practices.
  7. Ensure Service Level Agreements (SLAs) are met.
  8. Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) for optimal client experiences.
  9. Represent the customer's voice internally, providing feedback for product/service enhancements.
  10. Proactively identify upsell/cross-sell opportunities, and collaborate with Sales.

Requirements:

  • Bachelor's degree in business, marketing, or related field
  • 3+ years experience in customer success/account servicing (ideally in SaaS)
  • Outstanding execution/product demonstration skills
  • Strong communication/interpersonal skills
  • Excellent problem-solving abilities
  • Experience managing multiple projects/customers simultaneously
  • Familiarity with customer success metrics & data analysis
  • Experience with CRM/customer engagement software (e.g., HubSpot, Intercom)
  • Experience with timesheet, payroll, or accounting software (a plus)
  • Ability to work independently and remotely
  • Familiarity with our industry (a plus)

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Success Manager at ShiftCare is 19th of April 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

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