Full-Time Customer Support Chat Specialist
Givebutter is hiring a remote Full-Time Customer Support Chat Specialist. The career level for this job opening is Experienced and is accepting Philippines based applicants remotely. Read complete job description before applying.
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Givebutter
Job Title
Customer Support Chat Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Philippines
Salary
HOUR $6 - $6
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Job Details
Givebutter is looking for a Customer Support Chat & Email Specialist.
The primary responsibilities of this role will be responding to inquiries from current and prospective users and donors by chat and email.
Responsibilities:
- Respond to queries from users in a timely and accurate way via live chat and email
- Follow up with unresponsive users and leads to ensure their questions are resolved
- Proactively identify user needs and help customers implement specific features
- Analyze product malfunctions and report them
- Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
Requirements:
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection (2nd monitor recommended)
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Chat Specialist at Givebutter is
26th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philippines
] applicants. .
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