Intern Customer Support Engineer I Intern

What You'll Be Doing:

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
• Automate processes and enhance engagement with technology using AI to optimize support and customer interactions.

What You'll Need to Succeed:

• Exceptional communication skills, adept in various interactions.
• A keen desire to create outstanding customer experiences.
• Analytical prowess and logical problem-solving skills.
• A sense of ownership, treating each situation with responsibility and dedication.
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
• Fluency in Portuguese.
• Upper intermediate English skills.
• Fundamental understanding of prompt engineering.
• Basic knowledge of SQL.

Nice To Have:

• Familiarity with programming languages, particularly Ruby || Python

What We Offer:

• A chance to grow and learn in a supportive, dynamic environment.
• A role in a fully remote and diverse team.

Join us at CloudWalk, where we're building a smarter, AI-driven future for paymentsâ

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