Full-Time Department Manager

About the Role As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

1. Customer Sales & Profit You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Representing yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them. Establish & analyze sales and budget goals, creating plans to optimize results. Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers. Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives. Manage your department in a cost-efficient way. Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges. Ensure all admin routines for both people and operations are handled in a correct way.
2. Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
3. Team & Development Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store. Complete performance evaluations and succession planning to support business & team needs. Retain and share your knowledge and skills with your team. Collaboration, planning & teamwork with in-store Visual Merchandiser team. Give & receive feedback with your colleagues to learn, develop & support each other. Responsible for the teams planning & scheduling. Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development.
4. Retail Operations/ Visual & Commercial Execution Secure a clean and tidy sales floor and back of house including stockroom areas. Ensure high fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided. Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc). Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store. Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc). Responsible for opening & closing of store daily.
5. Who You Are To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Why You’ll Love Working at H&M

• We value diverse backgrounds.
• We pride ourselves on being a values-driven organization.
• You’ll have access to our Colleague Resource Groups (CRGs).
• We are an inclusive company.
• You will have access to a large global talent community.
• We believe in supporting your overall wellbeing.
• You’ll be able to express your personal style.

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