Intern DevOps Intern

Ada is an AI customer service company with a mission to make customer service extraordinary. They provide an AI transformation platform, enabling companies to deliver instant, proactive, personalized, and effortless customer experiences.

Ada is seeking a dynamic and talented Undergraduate DevOps Intern/Co-op to join their DevOps team. This is a unique opportunity for 2nd, 3rd, or 4th-year undergraduates to apply their skills and learn from experienced professionals.

What You’ll Do:

• Support the DevOps team in maintaining and improving Ada’s infrastructure
• Debug incidents, triage issues, and help resolve system failures
• Work on projects involving AWS, Terraform, monitoring, and CI/CD
• Help build scripts, automations, and tooling to improve operational efficiency
• Work with observability stacks (e.g. Datadog, CloudWatch) to build dashboards, alerts, and health checks
• Collaborate with software engineers, security team, and platform engineers to deliver reliable services

About You:

• Pursuing a degree in Computer Science, Engineering, or related
• Familiar with Linux fundamentals (shell, permissions, processes)
• Basic understanding of networking (TCP/HTTP, ports, firewall rules)
• Exposure to cloud (AWS preferred) and/or infrastructure-as-code (Terraform / CloudFormation)
• Shows curiosity, grit, and a diagnostic mindset
• Strong communication skills

Nice-to-Have:

• Experience with Terraform
• Knowledge of monitoring / logging tools (Datadog, Prometheus, CloudWatch)
• Familiarity with CI/CD (GitHub Actions, GitLab, CircleCI)
• Basic scripting in Bash, Python, or similar

What You’ll Learn:

• Real-world DevOps / infrastructure practices
• How to diagnose production-level issues
• Building and scaling cloud infrastructure
• Observability and incident response
• Working in a cross-functional team in a fast-paced environment

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