Temporary Digital Scaled CSM (Temp Contract)

Be a part of our wonderful Customer Success team!

The responsibilities of a Digital Customer Success Manager - Scaled are:

Digital Scaled CSM goals: Manage and renew existing customers with Renaissance Learning products and services via digital and direct engagement.

Responsibilities: Renew contracts, respond to customer requests (e.g., quote adjustments, usage reports).

Teamwork: Collaboration essential for driving customer success and achieving renewal goals.

Crucial Functions and Activities:

• Time Allocation:
• 70% - Outbound Communication: Contacting customers, ensuring correct contact info, confirming renewals.
• 30% - Inbound Communication: Responding to customer requests, processing quotes and internal documentation.

Sales Functions & Responsibilities:

• Accountability for achieving renewal and weekly communication targets.
• Represent Renaissance to customers by delivering proposals, quotes, and resolving concerns/issues.

Team and Data Functions & Responsibilities:

• Using the sales process to close opportunities and subscriptions.
• Managing customer accounts, contacts, leads, and data in CRM.
• Supporting territories, working with internal partners.
• Communicating effectively, working towards results as a team.
• Defining actions and steps for each team member.
• Working with sales teams and internal partners to improve efficiencies, retention, and sales results.

Market Functions & Responsibilities:

• Objection handling and churn prevention.

Open Positions:

• 1 in the West (Pacific/Mountain Time Zones)
• 2 in the East (Central or Eastern Time Zones)

Qualifications:

• Bachelor's degree or equivalent experience.
• Experience supporting SaaS technologies within education.
• Experience with/knowledge of Salesforce or Microsoft Dynamics CRM.

Are You?:

• Passionate about the idea of beginning or continuing a career in education?
• Organized, understand time management, and are driven to ensure work is completed and targets are met?
• Proactive in communicating via phone and video chat; can think on your feet and adapt to new technologies?
• Extraordinary, upbeat, and enjoy engaging with existing customers?

Salary: $28/hr

Temporary Contract: 6 months (through Dec 12, 2025)

Employment Authorization: Applicants must be authorized to work for any employer in the USA.

Confidentiality: Your information will be kept confidential.

Equal Opportunity Employer: Renaissance is an equal opportunity employer.

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