Full-Time Director, Customer Success Life Sciences

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions.

Datavant is trusted by leading life sciences companies, government agencies, and those who deliver and pay for care.

We are seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients.

In this role, you’ll own strategic account outcomes across a portfolio of pharmaceutical and biotech customers. You’ll partner cross-functionally to ensure high-impact delivery, drive revenue expansion, and position Datavant as a long-term data partner.

You’ll manage a team of Customer Success professionals, coach for growth and execution, and develop scalable processes.

Key Responsibilities Include:

• Leading a team of Customer Success Managers, ensuring excellence in customer value and account growth.
• Owning customer outcomes across a portfolio of strategic Life Sciences accounts (renewals, retention, satisfaction, and expansion).
• Partnering with Sales and Solutions teams to develop and execute account strategies.
• Building strong executive relationships with customers and guiding strategic business reviews.
• Designing and implementing scalable playbooks, systems, and programs to support customer health.
• Influencing internal stakeholders across Product, Engineering, Data Science, and Marketing.
• Serving as a subject matter expert on healthcare data exchange and RWD.

Qualifications:

• 10+ years relevant experience in Customer Success, Account Management, or Consulting, with 5+ years in healthcare or life sciences.
• 3+ years experience managing and developing high-performing teams.
• Proven track record of owning executive relationships and delivering business outcomes.
• Deep understanding of recurring revenue models and customer lifecycle management.
• Strategic mindset, strong communication skills, and executive presence.
• Experience developing cross-functional processes and success metrics.
• Strong sense of ownership, accountability, and a bias for action.

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