Full-Time Director, Forward Deployed Solution Architect – Applied AI

Team Bio:ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to shape the future of enterprise AI. We identify opportunities, accelerate outcomes, and build reusable AI-native solutions.

Why This Role Matters: As a Director, Forward Deployed Solution Architect (FDSA), you will lead a team embedded with customers to drive transformation. You will guide your team in uncovering opportunities, designing AI-powered systems that deliver ROI, and ensuring those solutions scale effectively across the Now Platform.

Who You Are:A visionary leader and strategic thinker who thrives in dynamic environments, with a deep understanding of AI and enterprise architecture.

What You’ll Do:

• Lead and Empower Teams: Guide architects and engineers in identifying AI opportunities.
• Architect Scalable AI Solutions: Oversee the design of AI-native systems.
• Accelerate Delivery Through Collaboration: Partner with teams to drive rapid prototyping and testing.
• Establish and Scale Best Practices: Develop repeatable frameworks and reusable templates.
• Drive Strategic Alignment: Influence executive stakeholders through storytelling and solution framing.
• Champion Field Insights: Capture feedback from customer deployments to inform product strategy.
• Enable Organizational Scale: Equip teams and customers with tools and documentation.

What Success Looks Like:

• Team-Led Solution Delivery: Deliver validated AI solution-ready builds.
• Cross-Team Reuse and Adoption: Assets are adopted across teams and codified for scale.
• Platform Influence: Contributions to the Now Platform through feedback and innovation.
• Business Impact Realized: Solutions result in measurable improvements.
• Scaled Production Deployment: Delivered solutions serve as the foundation for enterprise-wide rollouts.
• Trusted Leadership Presence: Recognized as a strategic, dependable, and technically credible leader.

What You Bring:Experience integrating AI into work processes. 13+ years in enterprise technology, including 5–7+ years leading AI/ML architecture, field engineering, or solution consulting teams. Deep understanding of LLM-based systems and GenAI pipelines. Extensive experience with AWS, Azure, or GCP. Proficient in Python and SQL. Skilled in navigating ambiguity and high-stakes environments. Willing to travel up to 30%.

Preferred Qualifications:Experience with LangChain, Semantic Kernel, vector databases, and Python. Understanding of AI governance, compliance, and enterprise security practices.

What is the last date for applying to the job?

Which countries are accepted for this remote job?