Full-Time Director, Outbound Product Managment

The Team:The Telecom and Media Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow Telecom and Media portfolio. We collaborate closely with multiple cross-functional teams.

The Role:ServiceNow is looking for a Director of Outbound Product Manager to guide customer adoption initiatives for our Teleco and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products.

What You'll Do:

• Develop a deep understanding of our Telecom and Media customers, their use cases, obstacles, and goals.
• Guide and support the adoption of our Telecom and Media products across high-impact accounts.
• Serve as a primary advocate for the Voice of the Customer (VoC).
• Guide early access programs to gather feedback.
• Create technical enablement and adoption content.
• Conduct onboarding and enablement sessions.
• Manage community engagement and create content.
• Collaborate with pundits, partners, and pacemakers.

To succeed in this role, you have:

• 12-15+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
• 10+ years of experience in the telecommunication industry.
• Willingness to become an expert in our products.
• Experience launching and scaling adoption of emerging technologies.
• Strong sense of accountability and ability to influence and guide.
• Action-oriented mindset and motivation.
• Proven ability to collaborate across diverse teams.
• Customer-centric approach with strong problem-solving skills.
• Excellent written and verbal communication.

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