Full-Time Enterprise Customer Experience Expert
Abbyy is hiring a remote Full-Time Enterprise Customer Experience Expert. The career level for this job opening is Expert and is accepting Hungary based applicants remotely. Read complete job description before applying.
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Abbyy
Job Title
Enterprise Customer Experience Expert
Posted
Career Level
Full-Time
Career Level
Expert
Locations Accepted
Hungary
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Job Details
Join ABBYY and be part of a team that celebrates your unique work style. Flexible work options, a supportive team, and rewards that reflect your value are available.
Key Responsibilities:
- Serve as the primary contact for enterprise customers, ensuring they receive full value from their support contracts.
- Leverage expertise in ABBYY tools to create, optimize, and implement automation solutions.
- Conduct regular check-ins and provide technical guidance to customers.
- Apply strong analytical and programming skills to diagnose complex issues and design innovative solutions.
- Conduct regular annual system health checks and track customer health metrics.
- Conduct in-depth code reviews and debugging to ensure high-quality implementations.
- Utilize knowledge of generative AI and LLM models to innovate and optimize data extraction.
- Collect and analyze feedback to enhance service quality.
Required Skills and Experience:
- Minimum 8+ years in OCR, IDP, and automation.
- At least 3+ years specializing in ABBYY tools.
- Familiarity with generative AI and LLM models.
- Strong analytical abilities and programming experience.
- Excellent communication, interpersonal skills, and work ethics.
- Expertise in performing thorough code reviews and efficient debugging.
Preferred Qualifications:
- Experience with Enterprise Support Contracts.
- ITIL certification or equivalent experience.
- Familiarity with the company’s products and services.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Enterprise Customer Experience Expert at Abbyy is
30th of January 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Hungary
] applicants. .
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