Full-Time Enterprise Customer Experience Expert

Join ABBYY and be part of a team that celebrates your unique work style. Flexible work options, a supportive team, and rewards that reflect your value are available.

Key Responsibilities:

1. Serve as the primary contact for enterprise customers, ensuring they receive full value from their support contracts.
2. Leverage expertise in ABBYY tools to create, optimize, and implement automation solutions.
3. Conduct regular check-ins and provide technical guidance to customers.
4. Apply strong analytical and programming skills to diagnose complex issues and design innovative solutions.
5. Conduct regular annual system health checks and track customer health metrics.
6. Conduct in-depth code reviews and debugging to ensure high-quality implementations.
7. Utilize knowledge of generative AI and LLM models to innovate and optimize data extraction.
8. Collect and analyze feedback to enhance service quality.

Required Skills and Experience:

• Minimum 8+ years in OCR, IDP, and automation.
• At least 3+ years specializing in ABBYY tools.
• Familiarity with generative AI and LLM models.
• Strong analytical abilities and programming experience.
• Excellent communication, interpersonal skills, and work ethics.
• Expertise in performing thorough code reviews and efficient debugging.

Preferred Qualifications:

• Experience with Enterprise Support Contracts.
• ITIL certification or equivalent experience.
• Familiarity with the company’s products and services.

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