Contractor Executive Assistant & Customer Service Support

Role Overview

We're looking for a proactive, highly organized Executive Assistant (EA) who will also provide customer service support during peak billing periods. This hybrid role requires adaptability. The ideal candidate is resourceful, detail-driven, and tech-savvy.

Core Responsibilities

• Manage executive calendars, meetings, and cross-team coordination.
• Handle inbox triage, prioritize communication, and draft responses on behalf of leadership.
• Support document preparation, data entry, and record-keeping.
• Coordinate vendor and partner communications, including scheduling and follow-ups.
• Maintain internal files, project trackers, and SOPs.
• Conduct research and prepare summaries or briefing notes when needed.

Customer Service Support

• Manage inbound tenant inquiries via Zendesk (tickets, calls, texts, and emails).
• Provide professional support and clear explanations regarding solar billing and account details.
• Troubleshoot tenant concerns and escalate complex cases to the billing or operations team.
• Document all interactions accurately and follow escalation workflows.
• Deliver a warm, empathetic, and efficient customer experience.

Must-Have

• 2+ years of experience supporting executives (Administrative Assistant or EA roles).
• 2+ years of customer service or contact center experience (calls and emails).
• Excellent written and verbal English communication.
• High attention to detail, strong time management, and ability to anticipate needs.
• Proficiency in Google Workspace (Docs, Sheets, Drive, Meet).
• Experience using helpdesk software (Zendesk or equivalent).

What is the last date for applying to the job?

Which countries are accepted for this remote job?