Full-Time Global Key Account Manager – Food

Global Key Account Manager – Food

Working as a member of SGS' Global Food team, the Global Key Account Manager will be responsible for developing a strategic and durable partnership between SGS and global food industry clients. You will be responsible for managing the successful deployment and delivery of diverse and/or complex client-specific projects on a regional and global scale by ensuring contractual obligations and deliverables are met and client's expectations exceeded.

Although the majority of clients that the Global Key Account Manager will work with will be in the seafood industry, other food & beverage clients may also be assigned.

Primary Purpose of Role

To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.

To manage the successful implementation and delivery of diverse and/or complex client-specific projects on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible

To identify and develop new revenue opportunities within our client base, working closely with the SGS network, where required working closely with the International Solutions Manager to secure growth and expansion of services and revenue

Main Responsibilities

Responsible for the development of long-term sustainable business partnerships between SGS Food and our Key international food clients.

Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance

Responsible for the strategic growth and development of key international clients.

In conjunction with the International Sales team, develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS

Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.

Manage the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.

Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.

Manage the investigation and resolution/remediation processes for any client concerns or complaints following appropriate escalation procedures as required.

Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.

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