Intern Intern - Project Manager

As an Intern in the Customer Health Assurance (CHA) Team, you’ll work at the intersection of customer health, operations, and data analysis. You’ll support the EMEA Customer Health Geo Lead and regional Major Area Leaders with operational, analytical, and project management activities.

• Support the EMEA Customer Health Assurance Geo Leader on operational and administrative activities, including: Program updates, progress tracking, and internal reporting.
• Creation and maintenance of presentation materials (PPT decks, dashboards, trackers).
• Coordination of recurring meetings, notes, and follow-up actions.
• Analyse Customer Health data across EMEA to: Identify red/yellow (at-risk) accounts and key customer patterns. Help prioritise focus areas for regional teams. Summarise findings for leadership with clear visuals and insights.
• Drive mini-projects in partnership with Geo and Major Area Leaders: Support initiatives tied to specific products (e.g. ITOM, Security, etc). Manage timelines, deliverables, and cross-functional coordination. Capture and communicate progress and outcomes.
• Enable operational efficiency by documenting processes, maintaining tracking sheets, and supporting the preparation of regional reviews and leadership reports.

• Currently enrolled in an accredited university working on a relevant Master’s Degree in Business, Management, Data Analytics or similar
• Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship
• Must be available to start in May OR June 2026
• Commit to the full-time 12 weeks (3 months) Summer internship duration
• Experience in evaluating or integrating AI into work processes
• Strong command of PowerPoint and Excel (data analysis, formatting, visual storytelling).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Highly organised, detail-oriented, and comfortable managing multiple priorities.

• Exposure to senior leadership across EMEA Customer Success and Customer Health.
• Practical experience in data-driven decision-making and cross-functional collaboration.
• Mentorship and growth in strategic thinking, communication, and program management skills.
• Opportunity to build a strong foundation for a future career in SaaS operations or customer success.

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