Contractor LATAM eCommerce Sales Operations Manager (Contract)

• Communicate with Sales, Merchandising, and Operations teams to ensure accurate and timely ordering and transfer of goods.
• Partner with Order Management and EDI teams to ensure purchase orders are processed accurately and on time.
• Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses.
• Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues.
• Work closely with the Cricut order processing team to ensure customer purchase orders are executed according to supply chain requirements.
• Manage and minimize customer chargebacks related to supply chain issues.
• Collaborate with the Sales Director, Sales Support, and Inventory Management teams to review and analyze inventory levels.
• Actively engage with all buying team members to foster a positive, proactive, and collaborative working environment.
• Manage disputes and chargebacks on Amazon Vendor Central in partnership with Cricut Finance.
• Maintain proper set up and continued SKU maintenance / review of Item and vendor parameters in the Automatic Replenishment system.
• Ensure timely and accurate orders and transfers for POG merchandise categories to both stores and DC’s.
• Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories / items.
• Partner with Demand Planners, Sales, and planning teams to review inventory for upcoming sets as well as exiting product and new product.
• Monitor and evaluate weekly sales in and sales out trends.
• Create/Manage sell-through forecasts by product line for Quarter +2 for Amazon 1p and authorized 3p marketplace sellers.
• Provide data to planning team to monitor future inventory receipts vs. financial plan.
• Review data with sales/channel teams on key items to ensure support of sales during peak season and promo opportunities.

• Strong analytical and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Effective communicator across teams and functions
• Self-starter with a proactive, “go-getter” mindset
• Strong time management and prioritization skills

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