Temporary Licensed Benefit Advisor – Work From Home

As a Benefit Advisor, you'll assist Medicare-eligible participants in selecting insurance plans. Expect daily phone conversations, requiring patience and knowledge in explaining healthcare insurance products. Active Resident State Life and Health Insurance license is required.

Compensation: $21.00/hr. with significant incentive potential during the Medicare Annual Enrollment Period (Oct-Dec). Bonuses & incentives typically range from $500-$1,000 per month, with top performers earning over $2,000+. Full-time year-round employment possibility based on business needs, with a comprehensive WTW benefits package.

Responsibilities:

• Complete required certifications for local and national insurance carriers.
• Use a consultative approach to understand retiree needs.
• Conduct eligibility and needs analysis for suitable plan options.
• Effectively communicate costs and benefits of multiple plans empathetically.
• Recommend plans based on individual needs and assist in decision-making.
• Maintain professionalism and patience with all callers.
• Participate in outbound call campaigns and scheduled appointments.
• Work effectively in a diverse call center team.
• Adhere to all legal regulations.

Requirements:

• Strong computer skills and self-motivation for continuous improvement.
• Patience and ability to understand participant needs, even if not clearly articulated.
• Adaptable communication style based on region, client, and medical needs.
• Overcoming objections with knowledge, patience, and understanding.

Training:

• Two-week virtual training class.
• One week of on-the-job training with a new team (nesting).

Skills:

• Active Resident State Life and Health Insurance license.
• Understanding of agent appointment and carrier certification requirements.
• Proficient in Microsoft Office and multitasking.
• Ability to learn new proprietary computer systems.
• Experience in needs-based sales (preferred).
• Autonomous work in a self-paced team environment.
• Professional and courteous communication.
• Ability to analyze insurance documents.
• High School Diploma or GED.
• Understanding of required insurance certifications.

Work from Home Requirements:

• Separate confidential and distraction-free workspace.
• Responsible for internet expenses with minimum upload/download speeds.
• Wired Ethernet connection meeting speed requirements.
• Personal smartphone or device for VPN and company apps.
• Availability during assigned shifts, including specified lunch/break times.
• Detailed hardware/software requirements provided during interview.

Company Environment:

• Diverse, dedicated associates in open call center layout.
• Modern technology and systems.
• Competitive hourly rates, monthly bonuses, team competitions, and raffles.
• Variety of shifts available.
• Top performers invited for year-round employment or next season.

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