Full-Time Live Chat Support

Company Overview

Hamodia, established in 1998, has become a leading voice for the Orthodox Jewish community globally. With its English, French, and daily editions, it reaches hundreds of thousands of Jewish households, providing news and insights that resonate with its audience. The success of Hamodia is deeply rooted in its commitment to quality journalism and its connection to the community it serves.

Job Title
Live Chat Support
Job Location
United States

Job Description

We are seeking a dedicated Live Chat Support representative to join our team. This role involves interacting with our readers and subscribers, providing them with real-time assistance, answering their queries, and offering solutions through our live chat platform. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to multitask in a dynamic environment.

Responsibilities

• Respond promptly to customer inquiries via live chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with