Full-Time Meeting & Events Director

Director of Meetings & Events is a strategic leader responsible for defining, developing, and executing the global M&E vision across Accor’s Premium Brand Segment.

Key Responsibilities:

1. Develop and execute a global product strategy for M&E.
2. Lead the evolution and innovation of the M&E product proposition, ensuring alignment with buyer and customer needs, market trends, and brand positioning.
3. Define and articulate the customer journey ensuring excellence across the hotel portfolio.
4. Collaborate closely with Brand Leaders, Customer Insights, Operations, Digital, and Sales teams to drive initiatives.
5. Drive product innovation by identifying emerging trends, technologies, and customer expectations and translating these into actionable initiatives.
6. Develop and manage brand standards and guidelines specific to M&E, ensuring hotels deliver high-quality, on-brand meeting and event experiences.
7. Oversee the development of master brand-led POE M&E marketing content platforms, promotional offers and campaigns, in partnership with the Sales, Marketing, Digital and RM teams.
8. Support M&E strategic accounts programs, ensuring participations to the global contracts and events.
9. Act as the subject matter expert and advocate for M&E internally, influencing key stakeholders and driving alignment across departments.
10. Monitor performance metrics, customer feedback, mystery calls, and market insights to continuously refine and enhance the M&E proposition.

Experience & Skills:

• 8+ years experience in brand, product marketing, or sales within the hospitality, travel, or events sector.
• Deep understanding of the MICE industry and evolving customer needs within the meetings and events space.
• Proven track record of developing and implementing product strategies that drive business growth and brand differentiation.
• Strong strategic thinking, analytical, and problem-solving skills with a customer-centric mindset.
• Excellent stakeholder management and influencing capabilities, with the ability to collaborate across functions and geographies.
• Strong project management skills with the ability to lead complex initiatives from concept to execution.
• Exceptional communication and presentation skills.
• Global mindset with an appreciation for cultural nuances and regional market dynamics.
• Familiarity with digital tools and platforms relevant to meetings and events.

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