Full-Time Online Chat Representative
Insurance Management Services is hiring a remote Full-Time Online Chat Representative. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Insurance Management Services
Job Title
Posted
Career Level
Career Level
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Job Details
Responsibilities:
- Engage with customers through live chat on our website to provide assistance, answer questions, and resolve issues in a timely and professional manner
- Utilize research skills to find accurate information and solutions for customer inquiries
- Maintain a high level of attention to detail to ensure accurate and efficient communication with customers
- Collaborate with team members to share knowledge and best practices for delivering exceptional customer service
Strive to create a harmonious workplace environment where respect and collaboration are valued
Requirements
- High school diploma or equivalent.
- Proven experience in customer service or a similar role, preferably in an online chat environment.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to multitask and manage time effectively while handling multiple chat sessions.
- Proficiency in using chat platforms and CRM software.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with basic troubleshooting techniques for common technical issues.
- Reliable internet connection and a quiet, dedicated workspace.
Benefits
WHY YOU LL LOVE WORKING WITH US
- Every 5 years employees receive a generous monetary award to be used toward a vacation!
- A competitive salary plus benefits package including health, dental, vision, 401k and more
- Paid time off to support work-life balance, including company holidays, vacation, personal and sick time
- Remote friendly, supportive team, and opportunities.