Temporary Patient Engagement Specialist Temporary

We are looking for an experienced, customer-centric Patient Engagement Specialist (PES) to join our patient engagement team. As a PES, you will be the first voice of Sprinter Health. You will introduce our company and our in-home, no cost health services to patients and encourage them to make an appointment. We are looking for someone with compassion and enthusiasm who can interest patients in a visit from one of our mobile phlebotomists (known as Sprinters).

This is a temporary position through Dec 31, 2025. Completion bonus provided. Start Date: October 13, 2025

• Review and follow up on inbound requests received from existing outreach campaigns
• Utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every day
• Talk to about 70 to 80 patients and book an average of 14 appointments each day
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• Educate patients on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
• Build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• Escalate questions and concerns to other teams for additional support

• At least 2 years of high-volume outbound call center experience, including at least 1 year in the healthcare industry
• Experience using electronic health record (EHR) systems and other healthcare software
• Excellent communication skills to present and explain information to patients
• Proven skill managing multiple channels of communication including phone, email, and chat
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered service
• Experience with Five9
• Experience with Zendesk
• Experience using a Mac

• Experience with Google Suite
• Experience with Slack

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