Temporary Patient Enrollment Specialist
Impilo is hiring a remote Temporary Patient Enrollment Specialist. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
Impilo
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The Patient Enrollment Specialist plays a key role in delivering a seamless and supportive onboarding experience. This position is responsible for high-volume outreach and inbound communication, guiding patients through program enrollment, mobile app setup, and device onboarding. The specialist ensures accurate documentation, order fulfillment, and proactive communication throughout the patient journey. The role requires empathetic communication, technical troubleshooting skills, and close collaboration with cross-functional teams.
Essential Duties and Responsibilities- Handle a large volume of incoming and outgoing patient phone calls for program enrollment
- Provide empathetic, patient-focused communication.
- Educate patients on program benefits and next steps.
- Guide patients through downloading, installing, and setting up the mobile application or patient portal.
- Troubleshoot basic technical issues related to app access.
- Document enrollment call outcomes.
- Utilize the platform for patient information and documentation of call outcomes.
- Confirm order details with patients.
- Track orders from initiation to delivery.
- Schedule and conduct patient setup calls for devices, services, or treatments.
- Provide step-by-step instructions.
- Capture feedback during setup calls.
- Partner with operations and technical support teams to resolve patient issues quickly.
- Contribute to process improvement initiatives.
- Experience with Five9 and Slack a plus
- Comfortable navigating a laptop computer
- Requires a quiet work environment for phone calls
- Stable internet connection on a private network