Part-Time Payroll Implementation and Support Manager

• Lead HRIS and Payroll Implementations: Manage end-to-end implementation for high-touch clients, including planning, setup, data migration, configuration, testing, and go-live support.
• Client Relationship Management: Serve as the primary point of contact for assigned clients during the implementation phase, ensuring a smooth transition to our platform and addressing client needs effectively.
• Project Management: Develop and maintain detailed project plans, timelines, and milestones, and communicate progress to stakeholders.
• Technical Support and Troubleshooting: Provide hands-on support to clients for post-go-live needs, including troubleshooting issues, assisting with customizations, and coordinating solutions.
• Training and Enablement: Conduct client training sessions for both administrators and end-users, equipping them with the knowledge and tools to use the HRIS and Payroll system effectively.
• Documentation and Process Improvement: Create and maintain documentation for implementation processes, troubleshooting steps, and best practices. Continuously improve processes based on client feedback and implementation experiences.
• Collaboration with Internal Teams: Work closely with Product, Engineering, and Customer Success teams to ensure client feedback is communicated and improvements to the HRIS and Payroll systems are implemented effectively.

• Experience: Minimum of 5 years of experience in payroll and HRIS implementation, with proven expertise in handling complex, high-touch client implementations.
• Technical Skills: Strong understanding of HRIS and Payroll systems, including data migration, configuration, and troubleshooting. Experience in project management tools and support ticketing systems is a plus.
• Customer Support Background: Demonstrated ability in customer support and troubleshooting, with a strong understanding of client needs and a proactive approach to resolving issues.
• Project Management: Excellent project management skills with the ability to handle multiple implementations concurrently and manage timelines effectively.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users and build strong client relationships.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results.

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