Full-Time Principal Platform Architect
ServiceNow is hiring a remote Full-Time Principal Platform Architect. The career level for this job opening is Senior Manager and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.
ServiceNow
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We’re seeking a Senior Principal ServiceNow Platform Architect to lead the enterprise platform strategy, architecture, and innovation roadmap for the ServiceNow platform, including its emerging AI and automation capabilities.
This individual must bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of AI, Agentic workflows, Generative AI (GenAI), and Large Language Models (LLMs) to drive digital transformation and automation at scale.
Key Responsibilities:
- Architecture Leadership: Provide end-to-end architectural leadership across all ServiceNow modules.
- Platform Strategy & Governance: Develop and champion the enterprise-wide ServiceNow platform strategy.
- AI, GenAI & Agentic Capabilities: Lead the architecture and implementation of Now Platform's AI features.
- Leadership & Stakeholder Engagement: Lead a team of architects and translate complex strategies into compelling narratives.
Required Experience:
- 12+ years of experience in enterprise architecture or platform engineering roles, with 6+ years in ServiceNow leadership.
- Deep understanding of ServiceNow’s architecture, extensibility model, and product roadmap.
- Hands-on experience with ServiceNow AI/ML features.
- Strong leadership, cross-functional communication, and storytelling abilities.
- Experience managing other architects and technical leads.
Preferred Experience:
- ServiceNow Certified Technical Architect (CTA) or equivalent.
- Experience in deploying AI-powered workflows and copilots.
- TOGAF, SAFe, or other enterprise architecture certifications.