Contractor Research & Insights Manager
Contact Energy is hiring a remote Contractor Research & Insights Manager. The career level for this job opening is Experienced and is accepting Auckland, New Zealand based applicants remotely. Read complete job description before applying.
Contact Energy
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About the role Reporting to our Head of Brand and Marketing, in this 12-month fixed term contract as Research and Insights Manager, you’ll ensure we adopt an insight-led approach to all of our customer activity, deeply understand our customers, and drive improvements that create distinctive and consistent brand experiences.This role sits at the heart of our Retail business using research, behavioural data and insights to support us as we build world-class products and experiences for our customers.
Key Responsibilities With one direct report, you’ll lead market research activity across the wider Contact business, manage external market research agencies, analyse information and trends to develop high-level insights and guidance that shape customer, brand, experience and commercial strategies, and lead and evolve brand experience improvements across the end-to-end lifecycle, identifying friction points and collaborating cross-functionally to bring the brand to life through consistent experiences that generate emotional connection and build brand fame.
About you While this role will absolutely have a strong research focus, we’re looking for a brand experience guru. Research will be your bread and butter, but brand experience is the space you’ve grown into and froth on. We’re on the cusp of delivering some revolutionary new stuff and need innovative, strategic brains along for the ride. Along with managing day-to-day brand tracking and research, you’ll take the lead on brand experience design.
Qualifications Tertiary-qualified with at least eight years’ experience as a high-level specialist, you’ll have proven expertise in both qualitative and quantitative research, with experience across a wide range of methodologies including customer journey design, focus groups and behavioural analytics.
Benefits We support our people to work how, where and when works the best. Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like a ‘Good to be Home’ payment toward your home set up & wellbeing, discounts on Contact Energy products, and more.