Full-Time Salesforce Solutions Engineer

At Tekton Labs, we empower organizations with AI-driven, automated, and scalable Salesforce solutions. We're seeking a Salesforce Solutions Engineer with strong Sales Cloud and Service Cloud expertise, capable of handling both custom development and hands-on administration.

Key Responsibilities

1. Custom Development & Configuration
   • Customize and develop Salesforce NPSP Sales and Service Cloud features, including objects, fields, layouts, record types, and user interfaces.
   • Build and maintain Visualforce pages, Lightning Web Components (LWC), and Apex classes/triggers.
   • Automate business processes using Flows, Workflow Rules, and Process Builder.
   • Design and configure queues, assignment rules, Omni-Channel routing, and approval processes to streamline operations.
2. Administration & Support
   • Manage users, roles, profiles, and permission sets.
   • Monitor and maintain data integrity and system performance.
   • Troubleshoot technical issues and ensure system reliability.
   • Stay up to date with Salesforce platform updates and recommend improvements.
3. Integration & Reporting
   • Integrate Salesforce with external platforms using APIs or middleware.
   • Develop and maintain dashboards and complex reports to support business decision-making.
   • Support CTI system integrations and customer service workflows.

Required Qualifications & Experience

• Must-Have:
• 3–5 years of experience in Salesforce development and administration.
• Strong command of Apex (classes, triggers, test coverage).
• Proficiency in LWC and Aura Components.
• Deep knowledge of Sales Cloud and Service Cloud features and data models.
• Experience with Flows, Workflow Rules, and Process Builder.
• Solid grasp of Salesforce API integrations and data tools.
• Experience with reports, dashboards, and performance metrics.
• Hands-on with GitHub or Bitbucket, version control and Gearset.
• Familiarity with Agile workflows (Jira, Bitbucket).

• Nice-to-Have:
• Experience with CTI integrations.
• Experience customizing UI with JavaScript, HTML, and CSS.
• Salesforce certifications such as: Platform Developer I (preferred), Sales Cloud Consultant, Service Cloud Consultant

Soft Skills

• Excellent organizational and problem-solving skills.
• Strong communicator and collaborator with cross-functional teams.
• High attention to detail and commitment to documentation.
• Comfortable working autonomously and handling changing requirements.

Why Join Tekton Labs?

• Join impactful Salesforce projects focused on Sales & Service process optimization.
• Gain exposure to full-cycle development, administration, and integration.
• Be part of a remote-first, Mountain Time-aligned agile team.
• Focus on quality, innovation, and continuous learning.

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