Temporary Seasonal Benefit Customer Service Representative

The Role

As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. This is a remote work opportunity (eligibility requirements to work from home must be met).

Benefits

• WTW 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program
• Other benefits required by law

Start at $17.00/hr during our paid training program (approximately 1 month). After successful completion of your onboarding training, your pay rate will increase to $18.50/hr. During our busy season you will be expected to work a 40-hour week and overtime when requested.

This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

Key Responsibilities

• Build rapport and respond to plan participants in a compassionate manner
• Customize customer service approach to meet all types of communication styles
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws
• Translate health and welfare and pension terms into simple explanations
• Read and understand client’s plan documents and online knowledgebase tools
• Maintain and document complete and accurate call and case notes
• Communicate and collaborate with colleagues, supervisors and other staff
• Participate in team meetings and training
• Perform other duties as assigned

The Requirements

• Excellent ability to communicate effectively in English
• Ability to quickly assess member concerns and formulate a response
• Ability to work in a structured environment
• High level attention to detail and multi-tasking skills
• Experience using Microsoft Office
• Ability to work autonomously in a team environment
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• High School degree required

Pluses

• Associate or Bachelor’s degree
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish

What is the last date for applying to the job?

Which countries are accepted for this remote job?