Temporary Seasonal Customer Service Team Lead

This is a remote seasonal role, starting in October through December 2025.

As a Customer Service Lead, you will:

• Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives.
• Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts
• Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring
• Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns
• Serve as the first line of defense for escalations for the broader Customer Service team
• Approve service recovery requests and produce promo codes
• Work closely with the Team Supervisor to support the CSR coaching process
• Support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support
• Promote a positive and friendly environment supporting good morale and cooperation

You are:

• Professional, with leadership skills, and excellent interpersonal and communication skills
• Someone who leads by example, enthusiastically encouraging team members to follow Minted best practices and departmental policies
• Comfortable using technology; ideally familiar and experienced with eCommerce

You have:

• A Bachelor’s degree or equivalent work experience
• 2+ years of experience in a Customer Service role required
• Excellent written and verbal communication skills
• Detail-oriented, problem solver, promotes a positive team environment
• Excellent computer/software skills (Google Docs, Sheets, and Slides)
• Experience with Salesforce or other CRM software a plus

What is the last date for applying to the job?

Which countries are accepted for this remote job?