Volunteer Senior Product Manager

Title: Senior Product Manager

Cleo is excited to be hiring a new Senior Product Manager. In this role, you will be the go-to person to intimately understand the member, client and business needs. You will be responsible to create buy-in for the product vision both internally and externally, and translate that vision into detailed requirements via jira stories. With best-in-class member experience being the center of your decisions, you will be responsible to execute your product ideas with a team of engineers, track outcomes, and continuously iterate using the SAFe agile framework. In this role, you will focus on aspects of our in-app core member experience including content, scheduling, and support plans. You'll be working closely with colleagues across Engineering, Commercial, Operations, Data Science, Design, and Marketing to bring your ideas to life.

This role reports to the Senior Director of R&D.

Key Responsibilities:

• Take responsibility for all aspects of the product '“ know the details of how the product works, the competitors, the company priorities, and the tasks to be done
• Work closely with customer success, engineers, designers marketers, data analysts, designers, and other business stakeholders to define, prioritize, and execute against a product roadmap that inspires and supports company goals and objectives
• Drive quick-to-market product delivery with engineering teams
• Live in the metrics and analyze user behavior to inform the success of products
• Own prioritization frameworks including running estimate and planning to commit to, and communicate, product roadmaps
• Forming data-driven hypotheses, define tests, get feedback on experiment designs, conduct A/B tests, document constraints and limitations, and draw insights from results

To be successful in this role you may have:

• Demonstrated success defining and launching excellent products that drive great customer experience
• A passion for jumping deep into data and the ability to run experiments to quickly test hypotheses
• Demonstrated analytical skills, including the ability to summarize findings and propose recommendations
• Skill at partnering cross-functionally across an organization
• Strong leadership, customer engagement, organization, team influence and interpersonal skills
• Strong understanding of prioritization frameworks and the ability to estimate the opportunity size for each initiative
• Strong communication skills and intuition for communication strategy at every level - within teams, within the company, to users, and other audiences
• Background in and/or passion for working in health services related to women'™s health, maternity, or childcare
• Willingness to roll up your sleeves and tackle something hands-on.